FAQ: Booking and Sessions
-
You’ll be pleased to know that physically booking a session is super simple. Honestly? The hardest part is often reaching out in the first place. So if you’re feeling nervous, unsure, or like you should be able to handle it by yourself, then you’re in very good company. Most people feel that way at first. And as for physically booking? Send me a message via email or the contact form, and I’ll reply with a link to my online calendar. You pick what works, and we schedule your first session.
-
Send me a message with a couple of times you’re generally available and whether you prefer online or in-person. And if writing that message already feels like a lot, keep it short and sweet: “Hi Djahane, I’d like to book a first session. Here’s my availability…” That’s enough.
-
I don’t. And with (what I believe is) good reason. A quick, 15-minute call will never be sufficient for getting a good idea of fit - and I’d suggest being wary of those who say otherwise! Mostly, it just stresses both of us out because we’re under time pressure.
Therapy is a relationship. The big things that people really want to know when it comes to therapy - “Do I feel safe? Do I feel understood? Does this person get me?” - can’t be answered properly in a rushed call. So instead, our first meeting is a full session, with time to arrive, talk, ask questions, and actually feel into whether this is the right fit for both of us.
-
All three are possible: in-person, online (secure video), or a hybrid mix. Some people strongly prefer one. Others mix both depending on travel, childcare, or what simply works that week.
-
We decide the pace together based on your goals, your schedule, and what feels workable. Most people start with weekly sessions, or every two weeks, so we build real momentum. Less frequent than that tends to make it harder to develop continuity.
-
The honest answer is: it depends. Some people feel relief quickly, simply because they stop carrying everything alone. Others notice change more gradually, especially if the patterns are long-standing. Think of it this way: you’ve spent 35, 48, 54, maybe 86 years developing these survival strategies to protect yourself. It’s going to take a while to shift them.
That said, I don’t like therapy to feel vague or endless, so we keep it structured: the first session is about fit and clarity. Sessions two through five are an opportunity to find our footing (we build a shared understanding of what’s going on and what you want for yourself). After that, we’ll likely reach a natural point to review and reassess how our work is going and how we want to continue together.
-
In some ways, it looks like most therapy: you come in, sit down, and start talking. Often it’s stuff from your everyday life: you’re snapping at your child and don’t like who you are in that moment. Your boss triggers you and you can’t switch off. You’re dating and feel hopeless about real connection… Then we explore two things: what do you want for yourself around this dynamic? And what might be getting in the way of it? The exploration part is the heart of the therapeutic work, because often we’re not aware of the patterns and strategies that are preventing us from moving forward until we slow things down enough to reflect on them. We work with thoughts, emotions, relationship patterns, and what your body is doing in real time, at your pace. And yes, NARM is body-based but probably not in the way you’re imagining. (For more on what body-based actually looks like — see the Body-Based Therapy page.)
-
The first session is a chance to meet and see if we’re a good fit. I’ll want to hear a little about you, and what brings you here now. We’ll talk about what you want to get out of therapy, what you’ve tried before and what helped or didn’t, and any patterns you’ve noticed — emotionally, relationally, or in your body. I’ll also explain how I work; you can ask any questions you might have and we can both feel into whether it’s a good fit.
And remember - Not every therapist is the right therapist for every person. That doesn’t mean anything is wrong; it just means we’re human. If it doesn’t feel like a fit, I’m happy to recommend others. My goal is for everyone who comes to my office to find the help they need - whether that’s with me, or someone else.
-
If we decide to continue together, I’ll send you a short intake form (so I can get a bit more context) and a simple client agreement covering some of the key aspects of our work together such as my cancellation policy, confidentiality, and data protection, etc.
FAQ: Practical Details
-
You can cancel or reschedule free of charge up to 24 hours before our session. If you cancel within 24 hours, the full session fee will be charged.
-
My practice is in the downtown area of Freiburg-im-Breisgau, five minutes from the main train station. Address: Bertholdstraße 31.
-
50 minutes
-
English and German. I also speak French and Farsi, but not fluently enough to do full therapy sessions in those languages. That said, if a word or expression comes to you in French or Farsi, feel free to use it. I’ll probably understand.
-
€120 for a 50-minute session. I offer limited spots at a reduced rate for students, people who are unemployed or on a limited budget. If you’re unsure whether you qualify, please feel free to ask.
-
Bank transfer, PayPal, or Wise. I’ll send you the relevant details.
-
At the end of each month, for the sessions that took place that month.
-
I don’t bill through public statutory insurance (GKV). But some private insurance plans (PKV) and supplementary insurance (Zusatzversicherung) do reimburse psychotherapy with a Heilpraktikerin für Psychotherapie — depending on your contract. It’s best if you check directly with your insurer.
-
Confidentiality is a core part of my work. I handle your personal information with care and only use what’s needed for therapy and basic administration. The details — including the standard legal and ethical limits of confidentiality — are outlined in the client agreement. If you ever have questions, please feel free to ask.
FAQ: Additional Services
-
If you’re coming for therapy, we keep the focus on what you need therapeutically. If coaching is also relevant (I specialize in leadership and communication coaching), we can discuss timing and what makes sense, and the same goes in reverse. If you’re not sure which you need, we can figure that out together in the first session.
-
Yes. In addition to psychotherapy, I offer coaching (often around leadership, communication, boundaries, and high-stakes conversations) and bespoke workshops for organizations and teams. Workshop themes vary but commonly include communication and difficult conversations, human-centred leadership, productivity, and stress and burnout prevention. At the moment, I only offer workshops organized through private organizations, so individuals can’t join directly — but if you have a group or an organization in mind, get in touch. You can see my facilitator profile here.
FAQ: About me
-
I’m a NARM Master Therapist and Heilpraktikerin für Psychotherapie (HPP), licensed to practice psychotherapy in Germany. I’m also part of the Training Team at the Complex Trauma Training Center. My academic background includes a Masters and PhD in Development Sociology from Cornell University and a BA from Dartmouth College. On the coaching side, I’m an International Coaching Federation PCC Coach with over 5,000 hours of coaching experience, trained at MentorCoach with a foundation in Positive Psychology.
My biggest education has also been my own inner work: I’m fairly obsessed with this material, read everything I can get my hands on, and invest in hundreds of hours of supervision and continued learning every year. I also invest a lot in my own therapy and inner work. I genuinely think that matters more than most of what’s on the list above.
Questions People Often Wonder But Don’t Always Ask
-
No. If something is affecting your quality of life, relationships, energy, or sense of self, that’s enough.
-
This is incredibly common. You don’t have to prove you’re struggling enough to deserve support.
-
That fear makes complete sense. Many people come with parts of themselves they’ve hidden for a long time: shame, anger, grief, numbness, the “I’m not okay” underneath the competence. My job isn’t to judge you. My job is to help you understand what’s happening and find a way forward that feels more honest, steady, and humane.
-
I welcome that. We can talk about it, adjust, slow down, or I can help you think about other options.
-
Rarely, if ever. I find that sustainable change comes when you have the space to understand the pattern and arrive at your own answers, but I’m with you every step of the way, and sometimes I do share ideas you might find helpful. I know it can feel easier when someone just tells you what to do. But the struggle is important. It’s where the real shift happens.
-
Therapy sessions are not an emergency service. If you are in immediate danger or need urgent help, please contact local emergency services (112) or an emergency mental health hotline.
In Freiburg, these are the most relevant mental health crisis contacts:
Regional Crisis Service Freiburg / Breisgau-Hochschwarzwald
0761 88 88 35 33
For psychosocial and emotional crises; confidential and anonymous. Freiburg city lists this as the local crisis phone.TelefonSeelsorge Germany — 24/7
0800 111 0 111
0800 111 0 222
116 123
Free, anonymous, available day and night.Uniklinik Freiburg — Psychiatry / Psychotherapy emergency contact
0761 270 650 10 or 0761 270 650 20
Listed for psychiatric emergencies in Freiburg